❓ Frequently Asked Questions
All answers to your questions about 1xvet in one place
Whatever questions you have about deposits, withdrawals, mobile gaming, and responsible play — you will find all the answers here in plain English.
Thousands of Bangladeshi players play games, place bets, and safely deposit and withdraw money on 1xvet every day. Whether you are new or experienced — a little help is sometimes needed. That is why we have gathered the most frequently asked questions on four important topics — mobile use, depositing money, limits and controls, and withdrawals — all on one page. If you cannot find the answer to your question here, our 24/7 live chat support is always ready.
Mobile Use
Once the connection is restored, refresh your browser and log in again. In most cases the game will resume from where it left off. If you notice any balance issue in your account, contact us immediately via live chat — our support team is active 24 hours a day. No data is lost because game records are stored on the server.
Yes, 1xvet is fully mobile-responsive. The site loads smoothly on any modern browser — Chrome, Firefox, or Samsung Internet. There is no need to download a separate app. Keeping your browser updated ensures all features work normally.
On Android, open Chrome, tap the three dots on the right, and select "Add to Home Screen". On iPhone, tap the Share icon in Safari and select "Add to Home Screen". This lets you open the website directly from your home screen just like an app.
1xvet runs well on Android 8.0 or later and iOS 13 or later. On desktop, the site works equally well on any modern browser running Windows or Mac. Core features remain functional on older low-end phones as well.
First, clear your browser's cache and cookies — in Chrome this can be done from Settings > Privacy > Clear browsing data. If the problem persists, try a different browser. Using Wi-Fi instead of mobile data generally speeds up loading. If the issue still continues, let us know via live chat.
How to Deposit Money
Log in to your account, go to the "Deposit" option, and select Nagad. Send the amount from the Nagad app to the number shown, then enter the transaction ID in the form. The minimum deposit amount is ৳500. After a successful payment, the balance is usually added to your account within a few minutes.
1xvet currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for every method is ৳500.
Depositing from bKash is straightforward and secure. After logging in, select "Deposit" and choose bKash, send the specified amount to the number shown, then submit the bKash transaction reference number. As long as the amount is correct and the reference number is accurate, the deposit is usually processed quickly.
1xvet itself does not charge any deposit fee. However, your mobile banking operator or bank may deduct their own transaction charge — this is determined by the relevant service provider's policy. For exact charge details, please check the terms and conditions of your bKash, Nagad, Rocket, or Upay account.
The minimum deposit amount across all payment methods is ৳500. Transactions below this amount are not processed. If you deposit ৳500 or more for the first time, you will receive a 200% welcome bonus — up to a maximum of ৳5,000.
Limits and Controls
Some common signs are: betting with money meant for essential expenses, playing repeatedly to recover losses, hiding your play from family, and being unable to stop playing. If you notice these signs, take a break immediately and visit our responsible gaming page.
Yes, on 1xvet you can set a daily, weekly, or monthly deposit limit for yourself. Go to Account Settings and set the limit under the "Responsible Gaming" option. Once a limit is set it takes effect immediately, and increasing it requires a specified waiting period.
1xvet's own responsible gaming page has detailed information on self-exclusion and limit setting. You can also reach our support team directly via live chat — they will assist you confidentially. If needed, you can request that your account be temporarily or permanently suspended.
No. 1xvet is for people aged 21 and above only. Age is verified when opening an account and minors are not permitted to create one. If you suspect a minor is using an account, please contact us.
Withdrawal Questions
Standard withdrawal requests are processed within 1 hour. Funds arrive quickly to bKash, Nagad, Rocket, and Upay. For bank transfers, the relevant bank's own processing time may be added on top. Withdrawals go more smoothly when account verification is complete.
Yes, 1xvet's withdrawal service operates 24 hours a day, 7 days a week. Whether it is late at night or a Friday holiday, you can submit a withdrawal request at any time and it will be processed within 1 hour.
Common reasons for a pending status are: account verification not yet complete, bonus wagering conditions not yet met, or incomplete payment method details. If it remains pending after 1 hour, share the request number in live chat and the team will resolve it quickly.
Yes, but the wagering conditions must be met first. You need to wager 15 times the bonus amount. For example: for a ৳2,000 bonus, you must place a total of ৳30,000 in bets. Once the conditions are met, winnings from the bonus can be withdrawn normally.
The minimum withdrawal amount is ৳800. Withdrawal requests below this amount cannot be processed. There is no maximum withdrawal limit — subject to wagering conditions being met, the full available balance can be withdrawn.
Still have questions?
Our support team is with you 24 hours a day, 7 days a week — in both Bengali and English.
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